We understand how valuable your personal data is. At Betano, every piece of information you share is protected to the highest standard — never sold, never shared, never compromised.
Our six core security pillars that safeguard your privacy
From collection to protection — Betano is accountable at every step
This Privacy Policy has been established to protect the personal data of users of the Betano (betano-baji.com) website and mobile application. We believe privacy is a fundamental right — not merely a legal obligation.
This policy has been drawn up in accordance with Bangladesh and international data protection laws, and follows the guidelines of the GDPR (General Data Protection Regulation). By using any Betano service, you are deemed to have accepted the terms set out in this policy.
This policy applies to all of Betano's digital assets — including the website, mobile app, live chat, and email communications.
Betano collects only the information that is strictly necessary — nothing more. Our data collection approach is minimalist: we take only what is needed to provide the service.
| Data Type | Example | Why It's Collected |
|---|---|---|
| Identity Information | Name, date of birth, national ID | KYC Verification |
| Contact Information | Email, phone number, address | Account Management |
| Financial Information | Payment methods and transaction history | Payment Processing |
| Usage Data | Betting history, login times, game preferences | Service Improvement |
| Technical Data | IP address, browser, and device information | Security |
| Communication History | Support Chat, Email | Service Improvement |
Betano uses your information only for specific, legitimate purposes. Every use has a clear reason behind it — and you're always informed of that reason.
Important: Your data is never shared with third parties for advertising purposes. You can unsubscribe from marketing emails at any time.
Betano stores your data in internationally certified, secure data centres. These facilities are ISO 27001 certified and undergo regular third-party security audits.
Data is generally retained for as long as your account remains active. Following account closure, certain data may be kept for up to 5 years to meet legal obligations.
Betano does not sell your data. However, limited information is shared with trusted partners where necessary to deliver our services. In every case, only the minimum required data is shared.
Each partner They are contractually bound to uphold our privacy standards and are not permitted to pass your data on to any other party.
Cookies are small text files stored in your browser. Betano uses cookies to enhance your experience and keep the platform running smoothly.
You can manage your cookie preferences at any time through your browser settings. Please note that disabling essential cookies may affect the proper functioning of the platform.
Under GDPR and international data protection laws, you have a number of important rights. Betano respects these rights and makes them straightforward to exercise.
Betano's services are intended solely for users aged 18 and above. We never knowingly collect any information from minors.
Age verification is carried out during the registration process. Should we become aware that a minor's data has been collected, it will be deleted immediately and the associated account will be closed without delay.
If a parent or guardian believes their child's information has been collected by mistake, please contact us immediately.
Betano may occasionally send promotional emails, SMS messages, or push notifications containing new offers, bonuses, and important updates.
Even if you opt out of marketing communications, important account notifications — such as security alerts and transaction confirmations — will continue to be sent.
Betano reserves the right to update this Privacy Policy as needed. Changes may be made in response to legal requirements, the introduction of new services, or security improvements.
You will be notified at your registered email address and informed clearly on the platform whenever significant changes are made. The effective date of any update will always be displayed at the top of the page.
For any questions or concerns about this Privacy Policy, or to exercise your rights, please reach out to our Data Protection Team:
Our support team is always ready to assist you. Whatever your concern, we're here to help.
Your privacy is our top priority at Betano. Enjoy a secure betting experience — pay via bKash and get support in Bangla.